Customer Inventory Management System
“Tangle Solutions is a leading Global warehousing and logistics provider, implementing warehouse management software solutions either on premise or in the Cloud for customers in a variety of industries.”
The ultimate goal of any business is to earn more and more customers. When you have great products and services to offer, quality customer relationship management system and every other aspect that is dedicated to make your customers happy and content, you attract many newer prospects. However, as the number of the customers grow, it becomes tough for the business to handle each and every customer’s account dedicatedly. You certainly don’t want your customers for a short and term and when you are investing for a long-term relationship, it is important that you maintain and cater to the needs of individual customer’s account with full dedication. Customer Inventory Management System is the key to bring competence, expertise, and integrity in your services to handle delivery and support customer services to the maximum extentpossible. Moreover, single point access to all the services and facilities makes a business more competitive and enable it to work beyond its evaluated potential.
What is the Customer Inventory Management System?
Why Tangle Solutions for CIMS?At Tangles, we offer you comprehensive support for CIMS implementation. From installation to training, a solution to effective implementation and maintenance, Tangle Solutions ensure that you have the best technical assistance for inventory management with you. We offer the most innovative and reliable inventory management system solutions to our customers, in the specified budget limits. We develop tailor-made software for any business and implement complementing hardware to provide bespoke assistance. Every effective implementation of CIMS brings a range of benefits with it including improved productivity, enhanced On Time in Full performance and greater agility to respond to the rapidly changing Omni-channel demands.
How we work
This part of the project typically includes the internal and external kick off meetings. A tentative project plan will be produced and presented to the customer for timeline approval
Staff will be informed of the impending changes to the processes and procedures and advised of how the changes will benefit both the business and their own roles.
These monthly meetings will take place to update the teams on the progress of the project and to assist in achieving the baselines set up in the project plan.
This is required to be completed early on in the project following the identification of the required hardware, its ordering and subsequent delivery. Some local infrastructure will be required to create the WIFI network in the warehouse and provide any local PC or printer upgrades.
This is perhaps the most import stage of the initial phase of the project.
This stage allows us to document all the detail required to enable a successful implementation. One of Indigo’s senior consultants will look at the day to day detail of each relevant process and produce a document that will be used throughout the project.
This normally follows on from the External Kick Off meeting and allows Indigo to provide the correct level of software for loading.
Planning and Delivery
This part of the project allows Indigo to train the super users in the warehouse and other functional areas of the business. Indigo always approach the training using a super user concept as this ensures that you can then train your own staff in the most appropriate and timely manner.
This section of the project allows you to understand the solution and resolve any process issues. This ensures that all the issues encountered will have been investigated and resolved prior to the Business Acceptance Test. A lot of emphasis on your people and processes is made in this area. Indigo would typically see customers spend a large percentage of the month understanding the product and process reengineering.
Migration/Cut Over Planning
This phase involves the setting up of all the item profiles and any other required static data.
Test Migration/Cut Over Plan
This is a test process where any data migration can be tested to ensure compliance.
Business Acceptance Test
Indigo always highly recommend a customer acceptance test to ensure that any day to day issues are identified before any Go Live. We would typically over a number of days process one full day of actual live transactions in the test system.
These will typically include works order creation / receipts, purchases and some/all of the typical warehousing transactions, order despatch and perpetual inventory processes.
End User Training
Indigo will assist in this area of end user training.
This stage will include all aspects of documentation for the users, for example crib sheets, and build confidence in the new processes that are to be implemented.
Pre Go Live Preparation
This section includes the final sanity check of all the data and set up to ensure a successful project Go Live.
Go Live Support
To ensure a smooth Go-Live, support during the Live week will be provided by a team from Indigo and include your staff where required.