Customer Care

Customer care services are the core of Customer Relationship Management of every business. Customer care services ensure that you cater to the customer’s doubts, queries, and requests in the most efficient manner and deliver results as expected. This aids in expanding your customer base and scaling your profit-making potential.  Efficient customer care services providers ensure that your customers’ needs and requirements are catered to the core while creating an impressionable positive image of your business in the market. Tangle Solutions offer innovative and feasible solutions within your said budget and while exceeding the customer’s expectations.

Key features of our Customer Experience Management software includes:

Appointment Booking and Rescheduling

Notifications and verifications

Data Enrichment

Appointment Cancelation Prevention

Where’s My Tech?

Customer Surveys

ETA Update

Why Customer care services for businesses?

Providing high-quality customer care services is a critical factor for every business. Typical customer care services offerings include customized customer service, after-sales support, revenue management and order processing services, and many other similar services. The standard customer services that an organization demands include:

Customer Service:
  • Grievance Resolution/ Complaint Management
  • Retention/ Cancellation
  • Customer Loyalty Management
  • Email/ Chat
  • Live Chat Support
After-sales support: 
  • Product or Service information
  • Returns and refunds
  • Warranty-related queries
  • Service dispatch and delivery
  • Revenue Management
Billing support: 
  • Claims processing services
  • Order Management and order processing
  • Debt collection

 

Benefits of outsourcing customer care services to Tangle Solutions

 
  • We are an experienced company offering customer care services to our client business.
  • With communication support, companies build greater rapport with their customer base.
  • Advanced technical support to client businesses to offer 24/7 support services and more.
  • Comprehensive services for providing the best solution to customers.
  • Dedicated team for one-point communication and project handling support

We stay abreast with the latest technological advancements and make sure that our solutions meet the modern requirements of the businesses when it comes to customer care services.