Retail Solutions and Services

Empowering Retail Businesses for Superior Customer Experience

Rich experience and wide-ranging expertise in retail sector

From simplifying complex operational systems to enabling retail organizations to expand their sales and distribution channels, we have helped our retail clients accomplish new milestones in their retail businesses. Our solutions have helped our clients to provide a better experience for their customers and consequently enhance their brand value. Some of the areas where we have delivered successful solutions are sales, supply chain management, human resource management, modernization of ERP systems, customer relationship management, data warehousing, business intelligence, product management, e-commerce solutions and more.

We are offering

Stores continue to be the nerve-center for most bricks and click retailers. However, there is an imminent need to transform retail stores into experience centers for omnichannel customers. Our retail solutions help stores function as mini-fulfilment hubs, offering flexibility in delivery choices to avoid losing a potentially sale. Our offerings:
  • Extended aisle, experiential kiosks and interactive digital displays
  • Location- Mobile-Personalization (Lo-Mo-Me) to drive personalization in-store
  • In-store path to purchase, track and engage solutions for customer experience management
  • In store digital customer journey codification
  • Digital signage
  • Associate enablement with digital advisory sales platform
  • Associate productivity solutions
  • Gamified KPI dashboard for performance of store associates
Stores continue to be the nerve-center for most bricks and click retailers. However, there is an imminent need to transform retail stores into experience centers for omnichannel customers. Our retail solutions help stores function as mini-fulfilment hubs, offering flexibility in delivery choices to avoid losing a potentially sale. Our offerings:
  • Extended aisle, experiential kiosks and interactive digital displays
  • Location- Mobile-Personalization (Lo-Mo-Me) to drive personalization in-store
  • In-store path to purchase, track and engage solutions for customer experience management
  • In store digital customer journey codification
  • Digital signage
  • Associate enablement with digital advisory sales platform
  • Associate productivity solutions
  • Gamified KPI dashboard for performance of store associates
Planning and Delivery

This part of the project allows Indigo to train the super users in the warehouse and other functional areas of the business.  Indigo always approach the training using a super user concept as this ensures that you can then train your own staff in the most appropriate and timely manner.

Familiarisation

This section of the project allows you to understand the solution and resolve any process issues.  This ensures that all the issues encountered will have been investigated and resolved prior to the Business Acceptance Test.

A lot of emphasis on your people and processes is made in this area.  Indigo would typically see customers spend a large percentage of the month understanding the product and process reengineering.

Retail analytics Solutions and insights are a crucial element of smart all-channel retailing. Happiest Minds’ Insights and Marketing Automation assures customer acquisition, retention, promotion planning, effective retail operations and better merchandizing through advanced retail analytics solutions that provide actionable insights.

  • Personalization and Recommendation (PnR)
  • Customer micro-segmentation
  • In-the-moment/dynamic pricing
  • Social analytics
  • Campaign and marketing analytics

With Insights, IoT and emerging technologies being in PoC and experimentation mode, retail leaders need to consciously steer their teams with the right decisions in terms of infrastructure, security and compliance requirements proactively. Our solutions, which help retailers adopt these disruptive technologies from security and infrastructure perspective, include

  • Assessment to benchmark your current state on security and compliance
  • Network, web and application Security
  • Data security (PCI 3.0)
  • PoS security
  • BYOD and mobility security
  • Analytics security (to help secure your Analytics platform)
  • IT in a box to address your end-to-end store infrastructure

The internet of things is changing the way connected things can benefit industries, leading to the emergence of cross-industry synergies. MIDAS, our proprietary platform, when coupled with our industry expertise, can help you stay ahead of the curve. Our IoT solutions include:

  • Assessment on your readiness to embark on the IoT journey
  • In-store path to purchase, track and engage solutions for customer experience management
  • Intelligent vending systems and solutions for auto-replenishment
  • Real-time store Monitoring solution to proactively track and alert on scenarios like out of stock, device failures, potential expiries, planogram compliance, etc. for business to act in time
  • Solutions for supply chain visibility in warehouse, in-transit and in-store
  • Realizing cross-industry synergies with smart-home, smart-logistics, and smart-manufacturing use cases for order management and auto-replenishment.